FAQ – Chrome Cult

Contacting Customer Support

Customer Support Mission
At Chrome Cult, our mission is simple: to resolve issues with efficiency, fairness, and respect. Every support interaction is an opportunity to build trust and strengthen the bond between our community and our brand.
We are dedicated to creating a professional, helpful, and understanding environment for our customers, and we ask for the same spirit of respect in return.
What We Expect From You
When reaching out to our support team, we ask that you:
- Communicate respectfully in tone and language
- Provide clear and accurate details so we can resolve your issue faster
- Stay open to collaboration and troubleshooting
- Understand that some matters may require investigation and time to resolve
Our team approaches every interaction with patience, empathy, and professionalism. In return, we ask for a partnership built on mutual respect.
Unacceptable Conduct
To protect the well-being of our team and community, we have a zero-tolerance policy for:
- Abusive, aggressive, or threatening behavior
- Harassment or discriminatory remarks
- Fraudulent activity or misrepresentation
- Repeated violations of store policies during support interactions
Engaging in these behaviors may result in restricted or permanent loss of access to support services and ordering privileges, at the sole discretion of Chrome Cult.
A Shared Commitment
Support is a two-way exchange. With respect on both sides, we can ensure every customer receives the high-quality service they deserve.
If you have questions about these policies, our team is here to clarify.
Thank you for being part of the Cult.
You can contact us by email at hello@chromecult.com.
You can also reach us through the chat widget in the bottom-right corner of our website.
When is Customer Support available?
Chrome Cult support is available 7 days a week, excluding regional holidays.
How soon should I expect a response?
Our team aims to reply within 24-48 hours. Response times may vary depending on support volume, but urgent matters are always prioritized. We appreciate your patience as we work to address every request with care.
I haven’t received a response yet. What should I do?
If more than 24 hours have passed without a reply, please check your spam or junk folder for an email from hello@chromecult.com - in most cases, we’ve already responded.
On rare occasions, support may be delayed due to holidays or special circumstances. If that happens, we’ll get back to you as soon as we are available again.

Customer Support Mission
At Chrome Cult, our mission is simple: to resolve issues with efficiency, fairness, and respect. Every support interaction is an opportunity to build trust and strengthen the bond between our community and our brand.
We are dedicated to creating a professional, helpful, and understanding environment for our customers, and we ask for the same spirit of respect in return.
What We Expect From You
When reaching out to our support team, we ask that you:
- Communicate respectfully in tone and language
- Provide clear and accurate details so we can resolve your issue faster
- Stay open to collaboration and troubleshooting
- Understand that some matters may require investigation and time to resolve
Our team approaches every interaction with patience, empathy, and professionalism. In return, we ask for a partnership built on mutual respect.
Unacceptable Conduct
To protect the well-being of our team and community, we have a zero-tolerance policy for:
- Abusive, aggressive, or threatening behavior
- Harassment or discriminatory remarks
- Fraudulent activity or misrepresentation
- Repeated violations of store policies during support interactions
Engaging in these behaviors may result in restricted or permanent loss of access to support services and ordering privileges, at the sole discretion of Chrome Cult.
A Shared Commitment
Support is a two-way exchange. With respect on both sides, we can ensure every customer receives the high-quality service they deserve.
If you have questions about these policies, our team is here to clarify.
Thank you for being part of the Cult.
When is Customer Support available?
Chrome Cult support is available 7 days a week, excluding regional holidays.
How soon should I expect a response?
Our team aims to reply within 24-48 hours. Response times may vary depending on support volume, but urgent matters are always prioritized. We appreciate your patience as we work to address every request with care.
I haven’t received a response yet. What should I do?
If more than 24 hours have passed without a reply, please check your spam or junk folder for an email from hello@chromecult.com - in most cases, we’ve already responded.
On rare occasions, support may be delayed due to holidays or special circumstances. If that happens, we’ll get back to you as soon as we are available again.

You can contact us by email at hello@chromecult.com.
You can also reach us through the chat widget in the bottom-right corner of our website.

Order Placement

Which payment methods do you accept?
We accept Visa, Mastercard, Amex, and Discover. PayPal is also available. Depending on your region, you may be able to pay in interest-free installments with Sezzle or Klarna.
How does Sezzle work?
Sezzle lets you split your purchase into 4 interest-free payments over 6 weeks, with no impact on your credit score. Just add items to your cart and select Sezzle at checkout.
Note: You may need to log into or create a Chrome Cult account to see this option.
How does Klarna work?
Klarna gives you the option to split your purchase into 3 interest-free payments or pay in 30 days, with no impact on your credit score. Simply add items to your cart and choose Klarna at checkout.
Note: Klarna is not available in all countries. You may need to log into or create a Chrome Cult account to access this option.
Can I change my order?
Once an order has been submitted, we are unable to make changes to the items.
Can I cancel my order?
You may request to cancel your order before it has been fulfilled. While cancellations are not always guaranteed due to the fast nature of our fulfillment process, we will do our best to stop it if it has not yet been dispatched.
If your order is successfully cancelled, you are welcome to place a new order with the updated changes you’d like.
Important: Final Sale items that have been shipped are not eligible for refunds.
To request a cancellation, please contact us immediately at hello@chromecult.com.
EU Customer Exceptions
For orders placed through ChromeCult.eu, European customers have the right to return or exchange items within 30 days under EU Return and Refund Laws.
Final Sale items in EU orders may only be refunded within 14 days.
Why was my order unexpectedly cancelled?
There are a few reasons why your order may have been cancelled. If this happens, we sincerely apologize for the inconvenience.
All cancelled orders are refunded at the time of cancellation. Refunds are always returned to the original payment method, including gift cards. Depending on your bank, this may take 3-10 business days to appear in your account.
Fraud Order Cancellations
Our fraud detection system may flag unusual activity in your order, which can prevent it from shipping. In these cases, our support team will reach out to verify your information.
If verification is not possible or the flagged activity cannot be resolved, your order will be cancelled and refunded to your original payment method. Please note that we cannot override or expedite flagged orders without the required information or cooperation.
Unexpected Stock Shortages
On rare occasions, an item may sell out faster than expected. If this occurs, we will notify you directly and process a refund for the unavailable item.
Please note that stock shortages do not allow for rainchecks, backorders, or extensions on promotions or discounts.
Do you sell gift cards?
Yes. Chrome Cult gift cards are available in $50, $100, $200, and $500 amounts.
- Customers outside the EU: [Purchase here]
- Customers inside the EU: [Purchase here]
All gift cards are digital and delivered by email. No physical card is mailed.
Can you mail physical gift cards?
No. To avoid loss or theft, we do not mail physical gift cards.
My gift card has not arrived. Where is it?
Gift cards are typically delivered by email within 24 hours. If you don’t see it:
- Check the email address entered at checkout (a typo may prevent delivery).
- Check your spam or junk folder in case the email was filtered.
If you still cannot locate your gift card, contact us at hello@chromecult.com.
Do gift cards expire?
No. Chrome Cult gift cards never expire.
Can I return a gift card for a refund?
Gift cards may be refunded only if:
- The request is made within 30 days of purchase
- The balance is unused
Can I use a gift card in person?
Online gift cards are valid in our online store. If you wish to use one at a retail location, please contact us first to request a conversion.
Can I use a gift card during a sale?
Yes. Gift cards can be redeemed during sales and can also be used alongside discount codes.
Do you offer gift receipts?
We do not issue gift receipts. However, anyone can use our return portal with the order number and zip/postal code. If the return address needs to be updated, please contact us after submitting the request.
Note: Prices are never included on products or packaging.
Product Availability
Availability may vary depending on your shipping destination. Stock may be available in one region but not another. For example, an item could be in stock in Canada but unavailable in the US, or stocked in the EU but not outside of it.
The item I want is out of stock. Can I pre-order it?
At this time, we do not offer pre-orders. The best option is to sign up for restock notifications directly on the product page.
When you select a sold-out size, you will see a prompt to enter your email address. You’ll receive an automatic notification as soon as the item is restocked. Please note: if there is no notification bell on a product, it will not be restocked.
How often are items restocked?
Restocks generally take 30–90 days. Items marked as Sale or discounted will not be restocked.
Why are quantities limited?
Our pieces are hand-crafted in small batches, which means quantities are limited. Once an item sells out, it may take time before it returns. Availability is always first come, first served.
To secure a piece, we recommend signing up for restock notifications on the product page so you’re among the first to know when new inventory is live.
Do Limited Edition items restock?
Limited Edition items are rarely restocked. The best way to secure them is to join our mailing list for early access to new drops and launches.
When will I receive my order confirmation?
Order confirmations are sent by email immediately after your order is submitted.
Why didn’t I receive an order confirmation?
Sometimes confirmation emails are filtered into spam or promotion folders. Please check those folders if you do not see your confirmation in your main inbox.
I still can’t find my order confirmation.
If you still cannot locate your order confirmation, our support team can verify that your order was successfully submitted and is in progress.
Please note that if you checked out using an external payment platform such as PayPal, the confirmation may have been sent to the email address linked to that payment account, rather than the email used for your Chrome Cult account.
For further assistance, contact us at hello@chromecult.com.

Which payment methods do you accept?
We accept Visa, Mastercard, Amex, and Discover. PayPal is also available. Depending on your region, you may be able to pay in interest-free installments with Sezzle or Klarna.
How does Sezzle work?
Sezzle lets you split your purchase into 4 interest-free payments over 6 weeks, with no impact on your credit score. Just add items to your cart and select Sezzle at checkout.
Note: You may need to log into or create a Chrome Cult account to see this option.
How does Klarna work?
Klarna gives you the option to split your purchase into 3 interest-free payments or pay in 30 days, with no impact on your credit score. Simply add items to your cart and choose Klarna at checkout.
Note: Klarna is not available in all countries. You may need to log into or create a Chrome Cult account to access this option.
Why was my order unexpectedly cancelled?
There are a few reasons why your order may have been cancelled. If this happens, we sincerely apologize for the inconvenience.
All cancelled orders are refunded at the time of cancellation. Refunds are always returned to the original payment method, including gift cards. Depending on your bank, this may take 3-10 business days to appear in your account.
Fraud Order Cancellations
Our fraud detection system may flag unusual activity in your order, which can prevent it from shipping. In these cases, our support team will reach out to verify your information.
If verification is not possible or the flagged activity cannot be resolved, your order will be cancelled and refunded to your original payment method. Please note that we cannot override or expedite flagged orders without the required information or cooperation.
Unexpected Stock Shortages
On rare occasions, an item may sell out faster than expected. If this occurs, we will notify you directly and process a refund for the unavailable item.
Please note that stock shortages do not allow for rainchecks, backorders, or extensions on promotions or discounts.
Product Availability
Availability may vary depending on your shipping destination. Stock may be available in one region but not another. For example, an item could be in stock in Canada but unavailable in the US, or stocked in the EU but not outside of it.
The item I want is out of stock. Can I pre-order it?
At this time, we do not offer pre-orders. The best option is to sign up for restock notifications directly on the product page.
When you select a sold-out size, you will see a prompt to enter your email address. You’ll receive an automatic notification as soon as the item is restocked. Please note: if there is no notification bell on a product, it will not be restocked.
How often are items restocked?
Restocks generally take 30–90 days. Items marked as Sale or discounted will not be restocked.
Why are quantities limited?
Our pieces are hand-crafted in small batches, which means quantities are limited. Once an item sells out, it may take time before it returns. Availability is always first come, first served.
To secure a piece, we recommend signing up for restock notifications on the product page so you’re among the first to know when new inventory is live.
Do Limited Edition items restock?
Limited Edition items are rarely restocked. The best way to secure them is to join our mailing list for early access to new drops and launches.

Can I change my order?
Once an order has been submitted, we are unable to make changes to the items.
Can I cancel my order?
You may request to cancel your order before it has been fulfilled. While cancellations are not always guaranteed due to the fast nature of our fulfillment process, we will do our best to stop it if it has not yet been dispatched.
If your order is successfully cancelled, you are welcome to place a new order with the updated changes you’d like.
Important: Final Sale items that have been shipped are not eligible for refunds.
To request a cancellation, please contact us immediately at hello@chromecult.com.
EU Customer Exceptions
For orders placed through ChromeCult.eu, European customers have the right to return or exchange items within 30 days under EU Return and Refund Laws.
Final Sale items in EU orders may only be refunded within 14 days.
Do you sell gift cards?
Yes. Chrome Cult gift cards are available in $50, $100, $200, and $500 amounts.
- Customers outside the EU: [Purchase here]
- Customers inside the EU: [Purchase here]
All gift cards are digital and delivered by email. No physical card is mailed.
Can you mail physical gift cards?
No. To avoid loss or theft, we do not mail physical gift cards.
My gift card has not arrived. Where is it?
Gift cards are typically delivered by email within 24 hours. If you don’t see it:
- Check the email address entered at checkout (a typo may prevent delivery).
- Check your spam or junk folder in case the email was filtered.
If you still cannot locate your gift card, contact us at hello@chromecult.com.
Do gift cards expire?
No. Chrome Cult gift cards never expire.
Can I return a gift card for a refund?
Gift cards may be refunded only if:
- The request is made within 30 days of purchase
- The balance is unused
Can I use a gift card in person?
Online gift cards are valid in our online store. If you wish to use one at a retail location, please contact us first to request a conversion.
Can I use a gift card during a sale?
Yes. Gift cards can be redeemed during sales and can also be used alongside discount codes.
Do you offer gift receipts?
We do not issue gift receipts. However, anyone can use our return portal with the order number and zip/postal code. If the return address needs to be updated, please contact us after submitting the request.
Note: Prices are never included on products or packaging.
When will I receive my order confirmation?
Order confirmations are sent by email immediately after your order is submitted.
Why didn’t I receive an order confirmation?
Sometimes confirmation emails are filtered into spam or promotion folders. Please check those folders if you do not see your confirmation in your main inbox.
I still can’t find my order confirmation.
If you still cannot locate your order confirmation, our support team can verify that your order was successfully submitted and is in progress.
Please note that if you checked out using an external payment platform such as PayPal, the confirmation may have been sent to the email address linked to that payment account, rather than the email used for your Chrome Cult account.
For further assistance, contact us at hello@chromecult.com.

Order Tracking

You can track your order by using the tracking number provided in your shipping confirmation email. Simply enter the number on the delivery carrier’s website for the most up-to-date status.
Your order confirmation page will also update as your order moves through the fulfillment and delivery process.
What if my order hasn’t shipped yet?
If your order hasn’t shipped yet, it means our team is still preparing your items for handoff to the delivery carrier. This process typically takes 2–4 business days on average. Orders are shipped Monday through Friday, excluding public holidays.
Once your order has shipped, you will receive a confirmation email with your tracking number.
If you need further assistance with tracking your order, please contact us at hello@chromecult.com and a member of our support team will assist you.
Your package may experience a delay for reasons outside of our control. These delays often resolve within a few days, though this timeframe is not guaranteed.
Shipping delay reasons may include:
- Carrier issues or outages
- Customs and duties processing
- Outstanding or unpaid customs fees
- Severe weather or climate impact
- Regional conflict or war
- Holidays
Lost Packages
If you believe your package is lost, please contact us at hello@chromecult.com. Our support team will investigate the situation to determine if alternative solutions are appropriate.
Please note that unless your order is confirmed as lost by a support agent, we cannot reship or reimburse your order. If your order is deemed lost, we will take the necessary steps to provide a solution, which may include a replacement or store credit.

You can track your order by using the tracking number provided in your shipping confirmation email. Simply enter the number on the delivery carrier’s website for the most up-to-date status.
Your order confirmation page will also update as your order moves through the fulfillment and delivery process.
What if my order hasn’t shipped yet?
If your order hasn’t shipped yet, it means our team is still preparing your items for handoff to the delivery carrier. This process typically takes 2–4 business days on average. Orders are shipped Monday through Friday, excluding public holidays.
Once your order has shipped, you will receive a confirmation email with your tracking number.
If you need further assistance with tracking your order, please contact us at hello@chromecult.com and a member of our support team will assist you.

Your package may experience a delay for reasons outside of our control. These delays often resolve within a few days, though this timeframe is not guaranteed.
Shipping delay reasons may include:
- Carrier issues or outages
- Customs and duties processing
- Outstanding or unpaid customs fees
- Severe weather or climate impact
- Regional conflict or war
- Holidays
Lost Packages
If you believe your package is lost, please contact us at hello@chromecult.com. Our support team will investigate the situation to determine if alternative solutions are appropriate.
Please note that unless your order is confirmed as lost by a support agent, we cannot reship or reimburse your order. If your order is deemed lost, we will take the necessary steps to provide a solution, which may include a replacement or store credit.

Shipping Information

Where Do You Ship To?
We ship orders worldwide, with limited exceptions.
Some destinations may have unique shipping restrictions or import laws.
Please verify your country’s regulations before placing an order to ensure that you can import the items you wish to purchase.
If your delivery destination is not available at checkout, please contact us at hello@chromecult.com for further assistance.
Fulfillment Time
We understand you are excited to receive your order, and so are we! Please allow up to 3 business days for our team to process your order after payment is confirmed. Each order is hand-picked by a member of our warehouse team, quality-checked, packaged, and prepared for shipment.
During sale periods and peak holiday volumes, fulfillment may take up to 5 business days.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. If you cannot find this email, please check your spam folder first or contact us at hello@chromecult.com.
Some orders may require additional information from our shipping team regarding your address or payment confirmation. Please monitor your inbox for any follow-up emails to avoid processing delays.
Order delivery times are divided into two parts:
Processing Time + Shipping Time
Please note that high volumes may extend delivery times. Always refer to your shipping confirmation email for the most accurate delivery estimate.
Shipping Details
We offer FREE Standard Shipping on orders over the thresholds below (≈ $50 USD equivalent).
🇺🇸 United States

Standard — $6.95 *FREE over $50 USD | 6–9 business days
Express — $15.95 | 3–7 business days

🇨🇦 Canada

Standard — $8.95 *FREE over $70 CAD | 6–12 business days
Express — $21.95 | 4–8 business days

🇬🇧 United Kingdom

Standard — £4.95 *FREE over £35 GBP | 6–12 business days
Express — £12.95 | 4–8 business days

🇪🇺 Europe (Eurozone)

Standard — €4.95 *FREE over €35 EUR | 6–12 business days
Express — €13.95 | 5–9 business days

🇪🇺 Europe (Non-Eurozone)

Standard — $6.95 *FREE over $50 USD | 6–12 business days
Express — $15.95 | 5–9 business days
🇦🇺 Australia

Standard — $8.95 *FREE over $75 AUD | 6–12 business days
Express — $23.95 | 5–9 business days

🇳🇿 New Zealand

Standard — $9.95 *FREE over $85 NZD | 6–12 business days
Express — $26.95 | 5–9 business days

🌐 Rest of World (incl. Asia & Russia)

Standard — $6.95 *FREE over $50 USD | 7–15 business days*
Express — $15.95 | 5–9 business days

** Orders to Russia may require 15–30 business days due to customs and postal restrictions.
*Delivery estimates exclude fulfillment times.
Unforeseen delays may extend shipping times.
Additional Notes
Orders containing multiple products may ship in separate packages. Our distribution centers are located worldwide, and this ensures the fastest delivery to you.
Chrome Cult reserves the right to cancel any order that appears suspicious or fraudulent. Fraudulent transactions will be reported to the appropriate authorities.
For packages marked as delivered by the carrier, Chrome Cult is not liable for lost packages. We can, however, open a claim with the carrier. Pending the results of the investigation, our customer service team will determine if your order is eligible for replacement or refund.
Shipping times are estimates provided by courier companies. Chrome Cult cannot be held responsible for delivery delays after dispatch. While uncontrollable factors may occasionally cause delays, we will always do our best to minimize any inconvenience.
Can I Change My Shipping Address?
You may contact us to request an address change on your order.
If you notice an error in your shipping address, please reach out as soon as possible. If your order has already been fulfilled by our shipping team, we will not be able to make any changes.
What Happens if My Order is Shipped to the Incorrect Address I Used?
If an incorrect shipping address was entered at checkout, Chrome Cult cannot accept liability for the loss of your order if it does not arrive. In these cases, we will not reimburse the cost of your lost order or provide a replacement.
Contact the Delivery Carrier
If your order has already been fulfilled, the shipping carrier may be able to update your address directly. You will need to contact the carrier yourself, as Chrome Cult cannot authorize changes once the order has been dispatched.
In some cases, an order with an incorrect shipping address may be returned to us by the carrier. If your order is returned, we will contact you to discuss the next steps.
Will I Need to Pay Customs Fees?
Customs and import fees may be applied to orders by the government of the destination country. These charges vary depending on local laws and policies, and we cannot predict or estimate the amount that may be applied.
Customs and import fees are the responsibility of the customer. Chrome Cult does not pay for or reimburse any additional charges imposed for the final delivery of your package.
What if I Don’t Want to Pay for the Customs Fees?
If you refuse payment of customs or duties fees, your order will be returned to us. Refusal of a shipment due to customs or import charges creates additional costs for the business, and your account may be flagged for future purchases.
You will need to wait until your parcel has been returned to our warehouse before further action can be taken. Once received, your parcel will be inspected by our returns team before cancellations and refunds are processed. You will be notified once your refund has been submitted.
Important Note
We cannot alter or manipulate order information to avoid customs or duties fees. These fees are determined by your country’s import/export authorities and may be applied at their discretion. As such, we cannot accommodate any requests for special arrangements.
We understand that some orders may be urgent, but we cannot accommodate next-day shipping.
Even when express shipping is selected at checkout, our team still requires at least one business day to process and fulfill your order before dispatch.
Please note that orders placed online cannot be picked up in person at a retail location.
If you have any concerns about your delivery time, please contact us before placing your order.

Where Do You Ship To?
We ship orders worldwide, with limited exceptions.
Some destinations may have unique shipping restrictions or import laws.
Please verify your country’s regulations before placing an order to ensure that you can import the items you wish to purchase.
If your delivery destination is not available at checkout, please contact us at hello@chromecult.com for further assistance.
Can I Change My Shipping Address?
You may contact us to request an address change on your order.
If you notice an error in your shipping address, please reach out as soon as possible. If your order has already been fulfilled by our shipping team, we will not be able to make any changes.
What Happens if My Order is Shipped to the Incorrect Address I Used?
If an incorrect shipping address was entered at checkout, Chrome Cult cannot accept liability for the loss of your order if it does not arrive. In these cases, we will not reimburse the cost of your lost order or provide a replacement.
Contact the Delivery Carrier
If your order has already been fulfilled, the shipping carrier may be able to update your address directly. You will need to contact the carrier yourself, as Chrome Cult cannot authorize changes once the order has been dispatched.
In some cases, an order with an incorrect shipping address may be returned to us by the carrier. If your order is returned, we will contact you to discuss the next steps.
We understand that some orders may be urgent, but we cannot accommodate next-day shipping.
Even when express shipping is selected at checkout, our team still requires at least one business day to process and fulfill your order before dispatch.
Please note that orders placed online cannot be picked up in person at a retail location.
If you have any concerns about your delivery time, please contact us before placing your order.

Fulfillment Time
We understand you are excited to receive your order, and so are we! Please allow up to 3 business days for our team to process your order after payment is confirmed. Each order is hand-picked by a member of our warehouse team, quality-checked, packaged, and prepared for shipment.
During sale periods and peak holiday volumes, fulfillment may take up to 5 business days.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. If you cannot find this email, please check your spam folder first or contact us at hello@chromecult.com.
Some orders may require additional information from our shipping team regarding your address or payment confirmation. Please monitor your inbox for any follow-up emails to avoid processing delays.
Order delivery times are divided into two parts:
Processing Time + Shipping Time
Please note that high volumes may extend delivery times. Always refer to your shipping confirmation email for the most accurate delivery estimate.
Shipping Details
We offer FREE Standard Shipping on orders over the thresholds below (≈ $50 USD equivalent).
🇺🇸 United States

Standard — $6.95 *FREE over $50 USD | 6–9 business days
Express — $15.95 | 3–7 business days

🇨🇦 Canada

Standard — $8.95 *FREE over $70 CAD | 6–12 business days
Express — $21.95 | 4–8 business days

🇬🇧 United Kingdom

Standard — £4.95 *FREE over £35 GBP | 6–12 business days
Express — £12.95 | 4–8 business days

🇪🇺 Europe (Eurozone)

Standard — €4.95 *FREE over €35 EUR | 6–12 business days
Express — €13.95 | 5–9 business days

🇪🇺 Europe (Non-Eurozone)

Standard — $6.95 *FREE over $50 USD | 6–12 business days
Express — $15.95 | 5–9 business days
🇦🇺 Australia

Standard — $8.95 *FREE over $75 AUD | 6–12 business days
Express — $23.95 | 5–9 business days

🇳🇿 New Zealand

Standard — $9.95 *FREE over $85 NZD | 6–12 business days
Express — $26.95 | 5–9 business days

🌐 Rest of World (incl. Asia & Russia)

Standard — $6.95 *FREE over $50 USD | 7–15 business days*
Express — $15.95 | 5–9 business days

** Orders to Russia may require 15–30 business days due to customs and postal restrictions.
*Delivery estimates exclude fulfillment times.
Unforeseen delays may extend shipping times.
Additional Notes
Orders containing multiple products may ship in separate packages. Our distribution centers are located worldwide, and this ensures the fastest delivery to you.
Chrome Cult reserves the right to cancel any order that appears suspicious or fraudulent. Fraudulent transactions will be reported to the appropriate authorities.
For packages marked as delivered by the carrier, Chrome Cult is not liable for lost packages. We can, however, open a claim with the carrier. Pending the results of the investigation, our customer service team will determine if your order is eligible for replacement or refund.
Shipping times are estimates provided by courier companies. Chrome Cult cannot be held responsible for delivery delays after dispatch. While uncontrollable factors may occasionally cause delays, we will always do our best to minimize any inconvenience.
Will I Need to Pay Customs Fees?
Customs and import fees may be applied to orders by the government of the destination country. These charges vary depending on local laws and policies, and we cannot predict or estimate the amount that may be applied.
Customs and import fees are the responsibility of the customer. Chrome Cult does not pay for or reimburse any additional charges imposed for the final delivery of your package.
What if I Don’t Want to Pay for the Customs Fees?
If you refuse payment of customs or duties fees, your order will be returned to us. Refusal of a shipment due to customs or import charges creates additional costs for the business, and your account may be flagged for future purchases.
You will need to wait until your parcel has been returned to our warehouse before further action can be taken. Once received, your parcel will be inspected by our returns team before cancellations and refunds are processed. You will be notified once your refund has been submitted.
Important Note
We cannot alter or manipulate order information to avoid customs or duties fees. These fees are determined by your country’s import/export authorities and may be applied at their discretion. As such, we cannot accommodate any requests for special arrangements.

Return & Exchanges

Eligibility Window
We have a 30-day return and exchange policy, which means you have 30 days after receiving your item to request a return or exchange.
Return Conditions
To be eligible for a return or exchange, your item must be:
- In the same condition as received (unworn, unused, undamaged)
- With all tags attached
- In the original packaging
- Accompanied by proof of purchase
Items sent back to us without first requesting a return will not be accepted.
To start a return or exchange, please contact us at hello@chromecult.com. If approved, we will provide a return shipping label (see region-specific details below) along with instructions on how to return your package.
Non-Returnable Items
The following items are not eligible for return, exchange, or refund:
- Sale or discounted items (includes purchases made with discount codes)
- Personalized items (including rings, necklaces, and bracelets with engravings or photos)
- Special order items with custom sizes or colors
- Items without jewelry tags, or items that have been worn, damaged, or altered
- Replacement or exchange items
Damages and Issues
Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or incorrect. Our team will evaluate the issue and resolve it.
Return Shipping Fees
- USA & Canada: Chrome Cult provides prepaid return shipping labels. Outbound exchange orders will be shipped free with standard shipping.
- International Customers: Return shipping costs are the customer’s responsibility. Please contact us at hello@chromecult.com with any questions.
To qualify for prepaid return shipping, customers must agree to all terms outlined in this policy.
Processing & Refunds
Returns may take several weeks to process, as items must be shipped back, inspected, and approved. Once approved, refunds will be issued to your original payment method (including gift cards, if used).
A handling fee of $8.00 USD (US/International) or $9.00 USD (Canada) will be applied to all refunded returns. These fees do not apply to exchanges.
Please note: It may take additional time for your bank or credit card provider to process and post the refund after we issue it.
Exchanges
The fastest way to receive the item you want is to return the item you have. Once your return is approved, you can place a new order for the correct item.
Cancellations
Chrome Cult accepts cancellations within 1 hour of placing your order. To cancel, please email hello@chromecult.com.
Lost Returns Disclaimer
Returns remain the customer’s responsibility until received by Chrome Cult. If returned items are lost in transit or arrive in unacceptable condition, your request may be denied.
EU Customer Exceptions
Orders placed through Chrome Cult’s EU website are eligible for returns or exchanges within 30 days in compliance with EU Return and Refund Laws. Final sale items purchased through the EU site may only be refunded within 14 days of delivery.
Different categories of items have different return and exchange eligibility.
- Regular items can be returned or exchanged within 30 days of delivery.
- Final sale or clearance items cannot be returned or exchanged.
- Hygiene-based items (such as piercings, earrings, lip cuffs, etc.) cannot be returned or exchanged for safety reasons.
The following items cannot be returned:
- Final Sale / Clearance items (non-returnable under any circumstances)
- Items not in brand-new, resellable condition
- Earrings, piercings, and other hygiene-based products (for health and safety reasons)
- Clothing that has been worn and/or washed
- Cologne and fragrances
Please review product descriptions for specific return eligibility details. If you have additional questions, contact us at hello@chromecult.com.
Return or exchange requests made outside of the standard 30-day eligibility window will not be approved.
It is the customer’s responsibility to ensure that a return or exchange request is formally submitted within 30 days of product delivery. Requests not submitted within this timeframe will not qualify for an extension.
Any exceptions to this policy are granted solely at the discretion of Chrome Cult and are subject to approval.
For additional support regarding a late return or exchange request, please contact us at hello@chromecult.com.
Chrome Cult provides a prepaid return shipping label for all customers in the USA and Canada. Outbound exchange orders will also ship free with standard shipping.
We do not provide prepaid return labels to customers outside of the USA and Canada. International customers are responsible for arranging and covering their own return shipping. If you have questions or concerns regarding return shipping, please contact us at hello@chromecult.com.
To be eligible for prepaid return shipping, customers must agree to all terms and conditions outlined in our Return & Exchange Policy.
Return Fees
Customers are required to pay a return fee based on their region:
- Canadian Customers: $9.00 USD per return
- US & International Customers: $8.00 USD per return
Important Note: Chrome Cult does not refund customer return shipping costs.
To submit a return or exchange request, please contact us directly at hello@chromecult.com. A member of our support team will review your order and provide instructions for next steps.
If your order is outside of the standard 30-day return/exchange window, you will need to contact us to request a manual review. Approval for late returns or exchanges is at the sole discretion of Chrome Cult.
How Long Does a Return Take to Complete?
The time it takes to complete your return depends on your original shipping destination. Your return package must first be received at our warehouse. Once the contents are verified and approved, your refund will be processed back to your original payment method(s), including gift cards if used at checkout.
Please note that all return processing times are subject to potential delays due to carrier issues, seasonal volumes, or unforeseen circumstances.
Canadian Returns
Approximately 1–2 weeks.
Once your return arrives at our warehouse, please allow 2–3 business days for us to process your parcel, plus an additional 3–5 business days for the refund to appear on your original payment method.
USA & International Returns
Approximately 2–5 weeks depending on the country of origin.
Returns are first shipped to a sorting facility in New York before being forwarded to our Canadian warehouse in Toronto. This forwarding process can take 1–3 weeks depending on seasonal volumes, in addition to the initial shipping time from your location.
Once your return arrives at our Canadian warehouse, please allow 2–3 business days for processing and 3–5 business days for your refund to be issued.
EU Returns
Approximately 2–4 weeks depending on the country of origin.
EU returns are shipped directly to our European warehouse in Portugal. Please provide a tracking number when sending your return parcel.
Once your return arrives, allow 2–3 business days for processing and 3–5 business days for your refund to be issued.
You may experience delays if there is a higher-than-average volume of returns.
Refund Processing Times
If your order is cancelled, refunds typically take 3–7 business days to process once received back at our warehouse. Business days are Monday through Friday.
Important Note: Return packages that do not contain accurate and complete return contents will not be eligible for a refund.
What Happens if My Return/Exchange Gets Lost on the Way to the Warehouse?
For a return or exchange request to be completed, the products must be delivered to our warehouse in their original, resellable condition, including the original packaging.
Unexpected issues may arise during the return shipping process due to carrier delays or errors. If there is an issue with your return parcel, please contact us as soon as possible. Our team will review the situation and work toward a swift resolution.
If a return or exchange package does not reach our warehouse, your request may not be processed. We understand that some circumstances are out of your control, and we will address return package issues on a case-by-case basis.
Return parcels must arrive at our designated returns location with all required items in their original condition and packaging for the request to be processed.
Failure to return the full contents in the appropriate condition may result in a denial of your request.
Important Note: Lost Returns Disclaimer
Customers acknowledge and accept that return shipments are the responsibility of the customer until received by Chrome Cult. If returned items do not reach our warehouse or arrive in unacceptable condition, your request may not be processed at our discretion in accordance with policy.
Damaged Returns
If returned items show noticeable wear and tear or are not in original condition, your return or exchange request may be denied. In eligible cases, a refund may instead be issued in the form of a Chrome Cult gift card for the original item value, less a restocking fee.
If you have concerns about your return parcel or the condition of its contents, please contact us.
If your order included a free promotional item, you must also return the free item when requesting a refund for the rest of your order.
Orders cannot be returned solely to keep a free promotional item.
If a return is submitted without the free item included, the request will not be eligible for a refund and will be denied. In such cases, you may only be eligible for store credit at the discretion of Chrome Cult.
Yes, you can make an exchange during a sale. However, please note that current discounts will not apply to exchanged items.
For this reason, we recommend returning your item(s) for a refund (or gift card) and then repurchasing through our website so that you can apply the sale discount.
If you choose to move forward with an exchange, please be aware that the exchange value will reflect the base value of the item(s) rather than the purchase price paid during the sale.
Of course. If the size or colour you want is currently out of stock, we recommend returning your order for store credit so you can repurchase the item once it becomes available again.
Alternatively, you may exchange your item for a completely different product by using the “Shop Now” option on eligible orders.
You cannot use a discount code at the checkout when making an exchange or using the Shop Now function.
You also cannot get a sale price when making an exchange. We suggest returning your item(s) for a gift card and repurchasing new items if you have a discount code.
When sending back a return, please ensure your parcel is clearly marked with a declared value of $10. This helps identify the shipment as a return rather than a new sale, avoiding unnecessary customs fees or complications during processing.
If a return parcel is not marked appropriately, it may be rejected by customs and designated as returned to sender.

Eligibility Window
We have a 30-day return and exchange policy, which means you have 30 days after receiving your item to request a return or exchange.
Return Conditions
To be eligible for a return or exchange, your item must be:
- In the same condition as received (unworn, unused, undamaged)
- With all tags attached
- In the original packaging
- Accompanied by proof of purchase
Items sent back to us without first requesting a return will not be accepted.
To start a return or exchange, please contact us at hello@chromecult.com. If approved, we will provide a return shipping label (see region-specific details below) along with instructions on how to return your package.
Non-Returnable Items
The following items are not eligible for return, exchange, or refund:
- Sale or discounted items (includes purchases made with discount codes)
- Personalized items (including rings, necklaces, and bracelets with engravings or photos)
- Special order items with custom sizes or colors
- Items without jewelry tags, or items that have been worn, damaged, or altered
- Replacement or exchange items
Damages and Issues
Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or incorrect. Our team will evaluate the issue and resolve it.
Return Shipping Fees
- USA & Canada: Chrome Cult provides prepaid return shipping labels. Outbound exchange orders will be shipped free with standard shipping.
- International Customers: Return shipping costs are the customer’s responsibility. Please contact us at hello@chromecult.com with any questions.
To qualify for prepaid return shipping, customers must agree to all terms outlined in this policy.
Processing & Refunds
Returns may take several weeks to process, as items must be shipped back, inspected, and approved. Once approved, refunds will be issued to your original payment method (including gift cards, if used).
A handling fee of $8.00 USD (US/International) or $9.00 USD (Canada) will be applied to all refunded returns. These fees do not apply to exchanges.
Please note: It may take additional time for your bank or credit card provider to process and post the refund after we issue it.
Exchanges
The fastest way to receive the item you want is to return the item you have. Once your return is approved, you can place a new order for the correct item.
Cancellations
Chrome Cult accepts cancellations within 1 hour of placing your order. To cancel, please email hello@chromecult.com.
Lost Returns Disclaimer
Returns remain the customer’s responsibility until received by Chrome Cult. If returned items are lost in transit or arrive in unacceptable condition, your request may be denied.
EU Customer Exceptions
Orders placed through Chrome Cult’s EU website are eligible for returns or exchanges within 30 days in compliance with EU Return and Refund Laws. Final sale items purchased through the EU site may only be refunded within 14 days of delivery.
The following items cannot be returned:
- Final Sale / Clearance items (non-returnable under any circumstances)
- Items not in brand-new, resellable condition
- Earrings, piercings, and other hygiene-based products (for health and safety reasons)
- Clothing that has been worn and/or washed
- Cologne and fragrances
Please review product descriptions for specific return eligibility details. If you have additional questions, contact us at hello@chromecult.com.
Chrome Cult provides a prepaid return shipping label for all customers in the USA and Canada. Outbound exchange orders will also ship free with standard shipping.
We do not provide prepaid return labels to customers outside of the USA and Canada. International customers are responsible for arranging and covering their own return shipping. If you have questions or concerns regarding return shipping, please contact us at hello@chromecult.com.
To be eligible for prepaid return shipping, customers must agree to all terms and conditions outlined in our Return & Exchange Policy.
Return Fees
Customers are required to pay a return fee based on their region:
- Canadian Customers: $9.00 USD per return
- US & International Customers: $8.00 USD per return
Important Note: Chrome Cult does not refund customer return shipping costs.
How Long Does a Return Take to Complete?
The time it takes to complete your return depends on your original shipping destination. Your return package must first be received at our warehouse. Once the contents are verified and approved, your refund will be processed back to your original payment method(s), including gift cards if used at checkout.
Please note that all return processing times are subject to potential delays due to carrier issues, seasonal volumes, or unforeseen circumstances.
Canadian Returns
Approximately 1–2 weeks.
Once your return arrives at our warehouse, please allow 2–3 business days for us to process your parcel, plus an additional 3–5 business days for the refund to appear on your original payment method.
USA & International Returns
Approximately 2–5 weeks depending on the country of origin.
Returns are first shipped to a sorting facility in New York before being forwarded to our Canadian warehouse in Toronto. This forwarding process can take 1–3 weeks depending on seasonal volumes, in addition to the initial shipping time from your location.
Once your return arrives at our Canadian warehouse, please allow 2–3 business days for processing and 3–5 business days for your refund to be issued.
EU Returns
Approximately 2–4 weeks depending on the country of origin.
EU returns are shipped directly to our European warehouse in Portugal. Please provide a tracking number when sending your return parcel.
Once your return arrives, allow 2–3 business days for processing and 3–5 business days for your refund to be issued.
You may experience delays if there is a higher-than-average volume of returns.
Refund Processing Times
If your order is cancelled, refunds typically take 3–7 business days to process once received back at our warehouse. Business days are Monday through Friday.
Important Note: Return packages that do not contain accurate and complete return contents will not be eligible for a refund.
Return parcels must arrive at our designated returns location with all required items in their original condition and packaging for the request to be processed.
Failure to return the full contents in the appropriate condition may result in a denial of your request.
Important Note: Lost Returns Disclaimer
Customers acknowledge and accept that return shipments are the responsibility of the customer until received by Chrome Cult. If returned items do not reach our warehouse or arrive in unacceptable condition, your request may not be processed at our discretion in accordance with policy.
Damaged Returns
If returned items show noticeable wear and tear or are not in original condition, your return or exchange request may be denied. In eligible cases, a refund may instead be issued in the form of a Chrome Cult gift card for the original item value, less a restocking fee.
If you have concerns about your return parcel or the condition of its contents, please contact us.
Yes, you can make an exchange during a sale. However, please note that current discounts will not apply to exchanged items.
For this reason, we recommend returning your item(s) for a refund (or gift card) and then repurchasing through our website so that you can apply the sale discount.
If you choose to move forward with an exchange, please be aware that the exchange value will reflect the base value of the item(s) rather than the purchase price paid during the sale.
You cannot use a discount code at the checkout when making an exchange or using the Shop Now function.
You also cannot get a sale price when making an exchange. We suggest returning your item(s) for a gift card and repurchasing new items if you have a discount code.

Different categories of items have different return and exchange eligibility.
- Regular items can be returned or exchanged within 30 days of delivery.
- Final sale or clearance items cannot be returned or exchanged.
- Hygiene-based items (such as piercings, earrings, lip cuffs, etc.) cannot be returned or exchanged for safety reasons.
Return or exchange requests made outside of the standard 30-day eligibility window will not be approved.
It is the customer’s responsibility to ensure that a return or exchange request is formally submitted within 30 days of product delivery. Requests not submitted within this timeframe will not qualify for an extension.
Any exceptions to this policy are granted solely at the discretion of Chrome Cult and are subject to approval.
For additional support regarding a late return or exchange request, please contact us at hello@chromecult.com.
To submit a return or exchange request, please contact us directly at hello@chromecult.com. A member of our support team will review your order and provide instructions for next steps.
If your order is outside of the standard 30-day return/exchange window, you will need to contact us to request a manual review. Approval for late returns or exchanges is at the sole discretion of Chrome Cult.
What Happens if My Return/Exchange Gets Lost on the Way to the Warehouse?
For a return or exchange request to be completed, the products must be delivered to our warehouse in their original, resellable condition, including the original packaging.
Unexpected issues may arise during the return shipping process due to carrier delays or errors. If there is an issue with your return parcel, please contact us as soon as possible. Our team will review the situation and work toward a swift resolution.
If a return or exchange package does not reach our warehouse, your request may not be processed. We understand that some circumstances are out of your control, and we will address return package issues on a case-by-case basis.
If your order included a free promotional item, you must also return the free item when requesting a refund for the rest of your order.
Orders cannot be returned solely to keep a free promotional item.
If a return is submitted without the free item included, the request will not be eligible for a refund and will be denied. In such cases, you may only be eligible for store credit at the discretion of Chrome Cult.
Of course. If the size or colour you want is currently out of stock, we recommend returning your order for store credit so you can repurchase the item once it becomes available again.
Alternatively, you may exchange your item for a completely different product by using the “Shop Now” option on eligible orders.
When sending back a return, please ensure your parcel is clearly marked with a declared value of $10. This helps identify the shipment as a return rather than a new sale, avoiding unnecessary customs fees or complications during processing.
If a return parcel is not marked appropriately, it may be rejected by customs and designated as returned to sender.

Delivery Issues

Sometimes orders may be marked as delivered even when the package hasn’t yet arrived. In many cases, this is a temporary mix-up that may be caused by:
- The carrier prematurely scanning your package, with delivery taking place the next business day.
- The package being left in an alternate location (mailbox, parcel locker, lobby, etc.).
- Delivery being accepted by someone at your address (family member, roommate, neighbour).
- The package being held at your local post office for pickup.
Before escalating, please allow 48 hours from the time your order is marked as delivered, as most delays resolve within this timeframe.
If 48 hours have passed and your package has still not arrived, please contact our support team at hello@chromecult.com for an investigation.
Investigating a Missing Delivery
Once contacted, a Chrome Cult support agent will investigate your case to determine eligibility for a replacement. In some cases, additional evidence or documentation may be required to process your claim.
Important:
We do not issue refunds for orders confirmed as delivered by carrier tracking. If eligible, we may provide either a courtesy reshipment or a gift card reimbursement (if the item is out of stock).
Occasionally, orders may experience extensive delays during the shipping process. Common causes include:
- Shipping carrier errors or service issues
- Border disruptions
- Customs and duties delays
- Extreme weather conditions
- Regional conflicts
In most cases, these delays are temporary. Please allow at least 5 business days (1 calendar week) past your expected delivery date before contacting customer support.
If your order is already more than 5 business days / 1 calendar week past the expected delivery date shown in your tracking information, email hello@chromecult.com so we can begin an investigation.
On rare occasions, mistakes during fulfillment may result in receiving the wrong size or an entirely different item.
- We sincerely apologize for any inconvenience this may cause
- Please contact us right away at hello@chromecult.com and our support team will ensure you receive the correct product(s)
Although every item is quality-checked before shipment, damage can occasionally occur during transit. We sincerely apologize for this experience and are here to help. Please contact us for assistance with any product damage concerns. Depending on the circumstances and stock availability, we may offer a reshipment, gift card, or direct refund. Please note that we do not provide replacement boxes for packaging damaged during shipping.

Sometimes orders may be marked as delivered even when the package hasn’t yet arrived. In many cases, this is a temporary mix-up that may be caused by:
- The carrier prematurely scanning your package, with delivery taking place the next business day.
- The package being left in an alternate location (mailbox, parcel locker, lobby, etc.).
- Delivery being accepted by someone at your address (family member, roommate, neighbour).
- The package being held at your local post office for pickup.
Before escalating, please allow 48 hours from the time your order is marked as delivered, as most delays resolve within this timeframe.
If 48 hours have passed and your package has still not arrived, please contact our support team at hello@chromecult.com for an investigation.
Investigating a Missing Delivery
Once contacted, a Chrome Cult support agent will investigate your case to determine eligibility for a replacement. In some cases, additional evidence or documentation may be required to process your claim.
Important:
We do not issue refunds for orders confirmed as delivered by carrier tracking. If eligible, we may provide either a courtesy reshipment or a gift card reimbursement (if the item is out of stock).
On rare occasions, mistakes during fulfillment may result in receiving the wrong size or an entirely different item.
- We sincerely apologize for any inconvenience this may cause
- Please contact us right away at hello@chromecult.com and our support team will ensure you receive the correct product(s)

Occasionally, orders may experience extensive delays during the shipping process. Common causes include:
- Shipping carrier errors or service issues
- Border disruptions
- Customs and duties delays
- Extreme weather conditions
- Regional conflicts
In most cases, these delays are temporary. Please allow at least 5 business days (1 calendar week) past your expected delivery date before contacting customer support.
If your order is already more than 5 business days / 1 calendar week past the expected delivery date shown in your tracking information, email hello@chromecult.com so we can begin an investigation.
Although every item is quality-checked before shipment, damage can occasionally occur during transit. We sincerely apologize for this experience and are here to help. Please contact us for assistance with any product damage concerns. Depending on the circumstances and stock availability, we may offer a reshipment, gift card, or direct refund. Please note that we do not provide replacement boxes for packaging damaged during shipping.

Lifetime Warranty

Lifetime Warranty
We stand behind the quality of our jewelry with a Lifetime Warranty. This guarantees that upon receiving the product, every jewelry item is free of material and manufacturing defects.
What Is Covered?
Your jewelry is covered for any manufacturing defects in material or workmanship for the duration of the original purchaser’s lifetime, beginning on the date of purchase from an authorized Chrome Cult retailer, subject to applicable laws.
What Is Not Covered?
Our Lifetime Warranty does not cover:
- Lost items
- Scratches or normal wear and tear
- Damage caused by accident (bent ring, broken chain, etc.)
- Abuse, neglect, improper use, or improper storage
- Unauthorized modifications (resizing, repair work done by a third party)
- Items purchased from third-party vendors (only purchases from www.chromecult.com or official Chrome Cult stores in the United States are eligible)
Starting a Warranty Claim
To begin a warranty claim, contact us at hello@chromecult.com with your:
- Name
- Address
- Order number
- Detailed description of the issue
Warranty claims must be accompanied by acceptable proof of purchase from an authorized Chrome Cult retailer or your online order number.
Important Notes
- In cases of failure or damage caused by improper use, carelessness, unauthorized modification, normal wear and tear, aesthetic aging (scratches, plating changes, etc.), or natural disasters, you may be required to pay 50% of the original item cost for repairs or replacements.
- If the item covered by warranty has been discontinued or sold out, Chrome Cult may offer a credit code for the value of the original purchase to be used toward a replacement item (subject to approval).
- We do not honor fraudulent or fake warranty claims and reserve the right to reject any claims suspected of being fraudulent.
- Sterling silver rings can be resized, but doing so will void the warranty. Please modify at your own risk.
Manufacturing Defects Coverage

Covers any defects in material or workmanship present at the time of purchase. This applies to all jewelry purchased directly from www.chromecult.com or authorized Chrome Cult retailers.
Repair & Replacement Coverage

If your jewelry develops a manufacturing defect during normal use, Chrome Cult may repair or replace the item at no cost. If repair or replacement is not possible due to discontinuation or stock unavailability, a credit code for the original purchase value may be issued.
Partial Coverage (50% Replacement Program)

In cases where damage is caused by improper use, carelessness, unauthorized modifications, or normal wear and tear, Chrome Cult offers a replacement option at 50% of the original purchase price.
Exclusions from Coverage

The warranty does not cover lost items, accidental damage (such as bent rings or broken chains), unauthorized repairs or resizing, or natural aging (scratches, plating changes, etc.). Items purchased through third-party vendors are also excluded.
To submit a warranty claim, please email us at hello@chromecult.com. You will need to include the following information:
- Your original order number and the email address used at checkout
- A minimum of two photos clearly showing the issue with the item
- One photo of the item with your order number handwritten on a piece of paper placed next to it
- A detailed explanation of the damage to your item and how it occurred
What Happens After You Submit Your Claim?
Once your claim is received, a member of our support team will review the details and determine if your item qualifies for warranty coverage. You will then be contacted with next steps, which may include repair, replacement, or credit, depending on the outcome of the review.
Chrome Cult does not offer repair services under our warranty policy.
Instead, our warranty provides customers with a replacement model when available. If a replacement model is unavailable for any reason, a gift card for the original purchase value will be issued.
Warranty claim decisions typically take 2–4 business days to be reviewed and completed by a support agent.
Please note that claims submitted without the required information may take longer to assess. In some cases, you may be asked to provide additional details or documentation before a decision can be made.
Further instructions and next steps will be shared with you once your warranty claim has been assessed.
What Happens if My Warranty Item Is Unavailable for Replacement?
If your warranty replacement item is out of stock or has been discontinued, you will be issued a store credit for the amount originally paid at the time of purchase.
We do not offer rainchecks on warranty items. If you choose not to proceed with your claim due to stock issues, you will need to hold onto your original item and resubmit your warranty claim in the future.
Can I Choose a Different Replacement Item If My Warranty Item Is Not Available?
No. If your original warranty-approved item is unavailable, you cannot select a different replacement item. Instead, you will be issued a gift card for the original purchase value, which you may use toward any other item from our store.
There are several reasons why your warranty claim may have been denied.
Incomplete Warranty Claim Submissions
Warranty claims cannot be approved without all required submission materials. If your claim was missing information, your verdict may have been postponed until all necessary components were provided.
Warranty Rejection Criteria
In most cases, a claim may be denied if it falls under one or more of the following:
- Lost items (no exceptions)
- Stolen items
- Oxidization, discoloration, or tarnishing over time
- Damage caused by exposure to extreme conditions such as temperature or chemicals
- Normal wear and tear from use
- Natural breakdown of materials over time (rips, tears, holes, burns, pilling, shrinking, etc.)
- Failure or damage caused by improper use, carelessness, or neglect
- Failure or damage caused by improper storage or maintenance
- Failure or damage caused by repair or modification, including the use of acidic cleaning solutions that tarnish silver or remove patina
- Alterations or damage caused by a third party
- Alterations of eyewear products (including replacing lenses with prescription lenses)
- Items resold or transferred in ownership
- Items purchased from unauthorized retailers
- Sample sale items (non-eligible under any circumstances)
For full details on warranty coverage, please review the Types of Warranty Coverage section of this policy.
Can My Claim Be Appealed If It Was Denied?
No. Warranty claim decisions are final and cannot be appealed once denied.

Lifetime Warranty
We stand behind the quality of our jewelry with a Lifetime Warranty. This guarantees that upon receiving the product, every jewelry item is free of material and manufacturing defects.
What Is Covered?
Your jewelry is covered for any manufacturing defects in material or workmanship for the duration of the original purchaser’s lifetime, beginning on the date of purchase from an authorized Chrome Cult retailer, subject to applicable laws.
What Is Not Covered?
Our Lifetime Warranty does not cover:
- Lost items
- Scratches or normal wear and tear
- Damage caused by accident (bent ring, broken chain, etc.)
- Abuse, neglect, improper use, or improper storage
- Unauthorized modifications (resizing, repair work done by a third party)
- Items purchased from third-party vendors (only purchases from www.chromecult.com or official Chrome Cult stores in the United States are eligible)
Starting a Warranty Claim
To begin a warranty claim, contact us at hello@chromecult.com with your:
- Name
- Address
- Order number
- Detailed description of the issue
Warranty claims must be accompanied by acceptable proof of purchase from an authorized Chrome Cult retailer or your online order number.
Important Notes
- In cases of failure or damage caused by improper use, carelessness, unauthorized modification, normal wear and tear, aesthetic aging (scratches, plating changes, etc.), or natural disasters, you may be required to pay 50% of the original item cost for repairs or replacements.
- If the item covered by warranty has been discontinued or sold out, Chrome Cult may offer a credit code for the value of the original purchase to be used toward a replacement item (subject to approval).
- We do not honor fraudulent or fake warranty claims and reserve the right to reject any claims suspected of being fraudulent.
- Sterling silver rings can be resized, but doing so will void the warranty. Please modify at your own risk.
To submit a warranty claim, please email us at hello@chromecult.com. You will need to include the following information:
- Your original order number and the email address used at checkout
- A minimum of two photos clearly showing the issue with the item
- One photo of the item with your order number handwritten on a piece of paper placed next to it
- A detailed explanation of the damage to your item and how it occurred
What Happens After You Submit Your Claim?
Once your claim is received, a member of our support team will review the details and determine if your item qualifies for warranty coverage. You will then be contacted with next steps, which may include repair, replacement, or credit, depending on the outcome of the review.
Warranty claim decisions typically take 2–4 business days to be reviewed and completed by a support agent.
Please note that claims submitted without the required information may take longer to assess. In some cases, you may be asked to provide additional details or documentation before a decision can be made.
Further instructions and next steps will be shared with you once your warranty claim has been assessed.
There are several reasons why your warranty claim may have been denied.
Incomplete Warranty Claim Submissions
Warranty claims cannot be approved without all required submission materials. If your claim was missing information, your verdict may have been postponed until all necessary components were provided.
Warranty Rejection Criteria
In most cases, a claim may be denied if it falls under one or more of the following:
- Lost items (no exceptions)
- Stolen items
- Oxidization, discoloration, or tarnishing over time
- Damage caused by exposure to extreme conditions such as temperature or chemicals
- Normal wear and tear from use
- Natural breakdown of materials over time (rips, tears, holes, burns, pilling, shrinking, etc.)
- Failure or damage caused by improper use, carelessness, or neglect
- Failure or damage caused by improper storage or maintenance
- Failure or damage caused by repair or modification, including the use of acidic cleaning solutions that tarnish silver or remove patina
- Alterations or damage caused by a third party
- Alterations of eyewear products (including replacing lenses with prescription lenses)
- Items resold or transferred in ownership
- Items purchased from unauthorized retailers
- Sample sale items (non-eligible under any circumstances)
For full details on warranty coverage, please review the Types of Warranty Coverage section of this policy.
Can My Claim Be Appealed If It Was Denied?
No. Warranty claim decisions are final and cannot be appealed once denied.

Manufacturing Defects Coverage

Covers any defects in material or workmanship present at the time of purchase. This applies to all jewelry purchased directly from www.chromecult.com or authorized Chrome Cult retailers.
Repair & Replacement Coverage

If your jewelry develops a manufacturing defect during normal use, Chrome Cult may repair or replace the item at no cost. If repair or replacement is not possible due to discontinuation or stock unavailability, a credit code for the original purchase value may be issued.
Partial Coverage (50% Replacement Program)

In cases where damage is caused by improper use, carelessness, unauthorized modifications, or normal wear and tear, Chrome Cult offers a replacement option at 50% of the original purchase price.
Exclusions from Coverage

The warranty does not cover lost items, accidental damage (such as bent rings or broken chains), unauthorized repairs or resizing, or natural aging (scratches, plating changes, etc.). Items purchased through third-party vendors are also excluded.
Chrome Cult does not offer repair services under our warranty policy.
Instead, our warranty provides customers with a replacement model when available. If a replacement model is unavailable for any reason, a gift card for the original purchase value will be issued.
What Happens if My Warranty Item Is Unavailable for Replacement?
If your warranty replacement item is out of stock or has been discontinued, you will be issued a store credit for the amount originally paid at the time of purchase.
We do not offer rainchecks on warranty items. If you choose not to proceed with your claim due to stock issues, you will need to hold onto your original item and resubmit your warranty claim in the future.
Can I Choose a Different Replacement Item If My Warranty Item Is Not Available?
No. If your original warranty-approved item is unavailable, you cannot select a different replacement item. Instead, you will be issued a gift card for the original purchase value, which you may use toward any other item from our store.

Sizing Resources

For the most accurate fit, please visit our official Ring Size Guide.
You’ll find a full measurement chart, step-by-step instructions, and tips to make sure you choose the perfect size before ordering.
For the most accurate fit, please visit our official Bracelet & Chain Size Guide.
You’ll find a full measurement chart, step-by-step instructions, and tips to make sure you choose the perfect size before ordering.

For the most accurate fit, please visit our official Ring Size Guide.
You’ll find a full measurement chart, step-by-step instructions, and tips to make sure you choose the perfect size before ordering.

For the most accurate fit, please visit our official Bracelet & Chain Size Guide.
You’ll find a full measurement chart, step-by-step instructions, and tips to make sure you choose the perfect size before ordering.

Manufacturing, Materials and Care

What Are Chrome Cult Items Made From?
We proudly craft all of our designs from 100% recycled stainless steel, unless otherwise noted on the product page. Some designs may also include additional elements such as synthetic stones, synthetic pearls, or other synthetic accents.
About Stainless Steel
Stainless steel is the most recycled material on the planet. Every Chrome Cult piece may contain remnants of machines, skyscrapers, or even car parts — a cycle that continues to inspire our design philosophy.
Our commitment to using recycled stainless steel reflects our dedication to environmental sustainability.
Stainless steel will not rust, tarnish, or turn your skin green, making it durable while maintaining its appearance under proper care.
Pieces featuring coloured effects (such as gold or black) are finished with high-quality colour plating.
Important Note: Product materials are always listed in the description section of each product page. For additional questions or concerns, contact us at hello@chromecult.com.
Are the Stones Genuine?
Some of our stones are genuine stabilized stones, meaning they have been treated to be smoother, harder, and more resilient to wear. Other materials may be synthetic, depending on the specific item.
If you would like details about a particular piece or material, please contact us.
General Guidelines
- Avoid grinding or scraping against hard surfaces, as this can scratch plating.
- Clean regularly with a microfiber cloth or 100% cotton fabric to remove surface grime and restore shine.
When to Remove Your Jewelry
We recommend taking off your items when:
- Washing hands with harsh soaps or chemicals
- Using skincare, haircare, or fragrance products
- Performing rigorous activities such as sports, gym workouts, or physical labor
- Preparing or handling food
- Showering, bathing, or swimming in pools, oceans, or hot tubs (especially for plated pieces like gold or black finishes)
Best Practices
Although stainless steel will not tarnish or rust when exposed to water, keeping your items clean and dry helps ensure long-term durability. For plated pieces, extra care is required. Regularly polishing your jewelry will also help preserve its original appearance.
Polishing Stainless Steel

Stainless steel does not rust or tarnish, but oils and dirt can build up over time. You can use a polishing cloth to gently restore shine. We often include a microfiber polishing cloth with shipments, which can also be used to safely store your items to prevent scratches and abrasions. Polishing cloths are also available from third-party retailers.
3rd Party Services

Some jewelers may offer professional polishing services. Please note, however, that any damage caused by third-party services is not covered under our warranty policy.
Jewelry Cleaners & Polishes

We do not recommend using jewelry cleaners, polishes, or chemical-based solutions on Chrome Cult items. The abrasive or chemical ingredients in these products can cause permanent damage. Any damage caused by such cleaners will void your warranty.
Unplated Accessories (Stainless Steel Finish)

Stainless steel is naturally waterproof and will not rust, tarnish, or turn your skin green. You can swim, shower, or wash your hands with unplated stainless steel pieces without concern.
Plated Accessories (Gold, Black, Pink, etc.)

Plated jewelry is also waterproof, but we recommend avoiding constant exposure to moisture. Occasional contact with water is fine, but repeated exposure — especially in showers, pools, or with soaps and chemicals — may cause the plating to fade or corrode over time. To maximize longevity, remove plated pieces before showering, swimming, or washing your hands.
Best Practices
- Always dry your pieces lightly after they get wet.
- Do not leave your items submerged in water, as this may cause damage that is not covered under warranty.
Chrome Cult does not offer engraving services.
Engraving can be performed by a professional jeweler of your choice; however, we do not recommend it for two reasons:
- Engraving will remove the colour plating on any coloured stainless steel items (such as gold or black), exposing the raw silver stainless steel underneath.
- Any engraved item, regardless of material, becomes ineligible for coverage under our return, exchange, and warranty policies.
Our products are crafted in different locations depending on the specific design and materials used. If you would like details about where a particular item is made, please contact us at hello@chromecult.com and our support team will be happy to provide more information.

What Are Chrome Cult Items Made From?
We proudly craft all of our designs from 100% recycled stainless steel, unless otherwise noted on the product page. Some designs may also include additional elements such as synthetic stones, synthetic pearls, or other synthetic accents.
About Stainless Steel
Stainless steel is the most recycled material on the planet. Every Chrome Cult piece may contain remnants of machines, skyscrapers, or even car parts — a cycle that continues to inspire our design philosophy.
Our commitment to using recycled stainless steel reflects our dedication to environmental sustainability.
Stainless steel will not rust, tarnish, or turn your skin green, making it durable while maintaining its appearance under proper care.
Pieces featuring coloured effects (such as gold or black) are finished with high-quality colour plating.
Important Note: Product materials are always listed in the description section of each product page. For additional questions or concerns, contact us at hello@chromecult.com.
Are the Stones Genuine?
Some of our stones are genuine stabilized stones, meaning they have been treated to be smoother, harder, and more resilient to wear. Other materials may be synthetic, depending on the specific item.
If you would like details about a particular piece or material, please contact us.
Polishing Stainless Steel

Stainless steel does not rust or tarnish, but oils and dirt can build up over time. You can use a polishing cloth to gently restore shine. We often include a microfiber polishing cloth with shipments, which can also be used to safely store your items to prevent scratches and abrasions. Polishing cloths are also available from third-party retailers.
3rd Party Services

Some jewelers may offer professional polishing services. Please note, however, that any damage caused by third-party services is not covered under our warranty policy.
Jewelry Cleaners & Polishes

We do not recommend using jewelry cleaners, polishes, or chemical-based solutions on Chrome Cult items. The abrasive or chemical ingredients in these products can cause permanent damage. Any damage caused by such cleaners will void your warranty.
Chrome Cult does not offer engraving services.
Engraving can be performed by a professional jeweler of your choice; however, we do not recommend it for two reasons:
- Engraving will remove the colour plating on any coloured stainless steel items (such as gold or black), exposing the raw silver stainless steel underneath.
- Any engraved item, regardless of material, becomes ineligible for coverage under our return, exchange, and warranty policies.

General Guidelines
- Avoid grinding or scraping against hard surfaces, as this can scratch plating.
- Clean regularly with a microfiber cloth or 100% cotton fabric to remove surface grime and restore shine.
When to Remove Your Jewelry
We recommend taking off your items when:
- Washing hands with harsh soaps or chemicals
- Using skincare, haircare, or fragrance products
- Performing rigorous activities such as sports, gym workouts, or physical labor
- Preparing or handling food
- Showering, bathing, or swimming in pools, oceans, or hot tubs (especially for plated pieces like gold or black finishes)
Best Practices
Although stainless steel will not tarnish or rust when exposed to water, keeping your items clean and dry helps ensure long-term durability. For plated pieces, extra care is required. Regularly polishing your jewelry will also help preserve its original appearance.
Unplated Accessories (Stainless Steel Finish)

Stainless steel is naturally waterproof and will not rust, tarnish, or turn your skin green. You can swim, shower, or wash your hands with unplated stainless steel pieces without concern.
Plated Accessories (Gold, Black, Pink, etc.)

Plated jewelry is also waterproof, but we recommend avoiding constant exposure to moisture. Occasional contact with water is fine, but repeated exposure — especially in showers, pools, or with soaps and chemicals — may cause the plating to fade or corrode over time. To maximize longevity, remove plated pieces before showering, swimming, or washing your hands.
Best Practices
- Always dry your pieces lightly after they get wet.
- Do not leave your items submerged in water, as this may cause damage that is not covered under warranty.
Our products are crafted in different locations depending on the specific design and materials used. If you would like details about where a particular item is made, please contact us at hello@chromecult.com and our support team will be happy to provide more information.

Discount Codes

Discount codes are not available upon request, as all offers are subject to restrictions and eligibility requirements.
The best way to receive special offers is by signing up for our marketing emails and SMS messages. Subscribers are the first to know about new discount codes, exclusive promotions, and upcoming sales.
Discount codes may not work for several reasons:
- You may not meet the eligibility criteria. Some codes require a minimum cart value before taxes.
- You may not be using the correct email address. Certain codes are tied to specific customer emails.
- You may be trying to combine more than one promotion. Discount codes cannot be stacked at checkout.
- Your code may have expired. Most codes expire within 30 days, while some may expire within 24 hours.
- The items in your cart may already be discounted and are not eligible for additional promotions.
Always review the terms and conditions of the discount code to ensure eligibility.
Customer Support
If you still need assistance, please contact us at hello@chromecult.com. To help us troubleshoot your issue, please provide:
- A copy of the discount code
- A screenshot of the promotion, message, or email you received
- Information on how and when you received the promotion
- A list of the items you are trying to purchase with the code
Please note that discount codes not meeting eligibility criteria will not be approved.
Sometimes discount codes may be filtered into junk, spam, or promotional folders instead of your main inbox. In other cases, discounts may not be applied if your account is not eligible.
If you require further assistance, please contact us. You may be asked to provide screenshots of the original correspondence in order to be eligible for a discount code.
Only one discount code or promotion can be used at any time.
Yes, you can use both a discount code and a gift card on the same order.
If you forgot to apply your discount code at checkout, please contact us. We can apply an eligible discount as an after-purchase refund within our system, so there is no need to cancel your order.
You may be asked to provide screenshots of the original correspondence you received with the discount code. If you cannot provide proof of eligibility, your request may be denied.
Please note that discount codes cannot be stacked. If your order already contains a discount code, no additional codes or promotions can be applied. Only one discount code may be used per purchase, including on sale items.
Discount codes are time-sensitive and have different expiry periods, usually ranging from 7 to 30 days after being issued. Each discount code will include its eligibility period in the terms and conditions.
Expired discount codes cannot be renewed.

Discount codes are not available upon request, as all offers are subject to restrictions and eligibility requirements.
The best way to receive special offers is by signing up for our marketing emails and SMS messages. Subscribers are the first to know about new discount codes, exclusive promotions, and upcoming sales.
Sometimes discount codes may be filtered into junk, spam, or promotional folders instead of your main inbox. In other cases, discounts may not be applied if your account is not eligible.
If you require further assistance, please contact us. You may be asked to provide screenshots of the original correspondence in order to be eligible for a discount code.
Yes, you can use both a discount code and a gift card on the same order.
Discount codes are time-sensitive and have different expiry periods, usually ranging from 7 to 30 days after being issued. Each discount code will include its eligibility period in the terms and conditions.
Expired discount codes cannot be renewed.

Discount codes may not work for several reasons:
- You may not meet the eligibility criteria. Some codes require a minimum cart value before taxes.
- You may not be using the correct email address. Certain codes are tied to specific customer emails.
- You may be trying to combine more than one promotion. Discount codes cannot be stacked at checkout.
- Your code may have expired. Most codes expire within 30 days, while some may expire within 24 hours.
- The items in your cart may already be discounted and are not eligible for additional promotions.
Always review the terms and conditions of the discount code to ensure eligibility.
Customer Support
If you still need assistance, please contact us at hello@chromecult.com. To help us troubleshoot your issue, please provide:
- A copy of the discount code
- A screenshot of the promotion, message, or email you received
- Information on how and when you received the promotion
- A list of the items you are trying to purchase with the code
Please note that discount codes not meeting eligibility criteria will not be approved.
Only one discount code or promotion can be used at any time.
If you forgot to apply your discount code at checkout, please contact us. We can apply an eligible discount as an after-purchase refund within our system, so there is no need to cancel your order.
You may be asked to provide screenshots of the original correspondence you received with the discount code. If you cannot provide proof of eligibility, your request may be denied.
Please note that discount codes cannot be stacked. If your order already contains a discount code, no additional codes or promotions can be applied. Only one discount code may be used per purchase, including on sale items.

Account Deletion & Unsubscribe Requests

If you would like your personal data or account information removed from our records, please reach out to our support team at hello@chromecult.com with your formal request.
Please note that order profiles connected to past purchases cannot be fully deleted due to mandatory financial record-keeping requirements. However, we can still process personal data deletion requests to the fullest extent permitted by law.
We offer three types of marketing subscriptions:
- Email Newsletter Subscriptions
- SMS Messaging Subscriptions
- Physical Mail Subscriptions
Self-Service: Email Unsubscribe
To remove yourself from our email list, simply click the unsubscribe link found at the bottom of any Chrome Cult newsletter.
Self-Service: SMS Unsubscribe
To stop receiving SMS updates, reply to any of our messages with the word “STOP”.
Self-Service: Physical Mail Unsubscribe
If you no longer wish to receive physical mail from us, please email hello@chromecult.com with your mailing address so we can remove you from our mailing list.
Further Assistance
For additional support with any marketing or unsubscribe requests, you can always contact our team directly at hello@chromecult.com

If you would like your personal data or account information removed from our records, please reach out to our support team at hello@chromecult.com with your formal request.
Please note that order profiles connected to past purchases cannot be fully deleted due to mandatory financial record-keeping requirements. However, we can still process personal data deletion requests to the fullest extent permitted by law.

We offer three types of marketing subscriptions:
- Email Newsletter Subscriptions
- SMS Messaging Subscriptions
- Physical Mail Subscriptions
Self-Service: Email Unsubscribe
To remove yourself from our email list, simply click the unsubscribe link found at the bottom of any Chrome Cult newsletter.
Self-Service: SMS Unsubscribe
To stop receiving SMS updates, reply to any of our messages with the word “STOP”.
Self-Service: Physical Mail Unsubscribe
If you no longer wish to receive physical mail from us, please email hello@chromecult.com with your mailing address so we can remove you from our mailing list.
Further Assistance
For additional support with any marketing or unsubscribe requests, you can always contact our team directly at hello@chromecult.com

Rings

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Contacting Customer Support

Order Placement

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Lifetime Warranty

Sizing Resources

Manufacturing, Materials and Care

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Customer Support FAQ

Customer Conduct Policy

Customer Support FAQ

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Unexpected Order Cancellations

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Payment Types & Methods

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Stock Availability

Order Changes and Cancellation Requests

Gift Card Information

Order Confirmations

Order Tracking

How do I track my order?

Shipping Delays

How do I track my order?

Shipping Delays

Shipping Information

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Shipping & Delivery Times

Changing A Shipping Address

Customs, Duties & Import Fees

Can I order my items today and get them tomorrow?

Delivery Destinations

Changing A Shipping Address

Can I order my items today and get them tomorrow?

Shipping & Delivery Times

Customs, Duties & Import Fees

Return & Exchanges

Return & Exchange Policy

Return/Exchange Eligibility

Non-Returnable Items

Late Return/Exchange Requests

Return Shipping Labels and Fees

How To Submit A Return/Exchange Request

Return/Exchange Processing Times

Lost Return Shipments

Improper or Missing Return Contents

Returning Orders with Free Items from Promotions

Can I Make an Exchange During a Sale?

Can I exchange for a different size/colour if what I want is out of stock?

Can I use a discount code when I make my exchange?

Orders Not Returned Due To Customs Fees

Return & Exchange Policy

Non-Returnable Items

Return Shipping Labels and Fees

Return/Exchange Processing Times

Improper or Missing Return Contents

Can I Make an Exchange During a Sale?

Can I use a discount code when I make my exchange?

Return/Exchange Eligibility

Late Return/Exchange Requests

How To Submit A Return/Exchange Request

Lost Return Shipments

Returning Orders with Free Items from Promotions

Can I exchange for a different size/colour if what I want is out of stock?

Orders Not Returned Due To Customs Fees

Delivery Issues

Missing Deliveries

Lost Orders

Incorrect Items Received

Damaged Items Received

Missing Deliveries

Incorrect Items Received

Lost Orders

Damaged Items Received

Lifetime Warranty

Lifetime Warranty Policy

Types of Warranty Coverage